Porter Davis 24/7 Update

It's nice to know that our builder (Porter Davis) is taking an interest, and is reading this blog - probably because I sent them a link, but that's not the point :-)

After the last entry regarding 24/7 I received some feedback which PD is happy for me to share:

• Messages sent via the 24/7 web site can be seen by the Customer Service Coordinator immediately. The CSC will see the screen below (click on the image to see a bigger version):
  
  
  
• Unfortunately viewing the pictures of the house online is still something which is being worked on. PD hope to have this service running soon.

Thanks to Porter Davis for the feedback, and for the screen shot. I blanked out some personal details for obvious reasons.

I wonder how many other builders would take the time to send through the information?

Porter Davis 24/7

While we wait for the next stage of our project, we thought it would be good to share one of Porter Davis' services with you.

Every customer building with PD has access to an online service they call 24/7, which is accessed from their home page (click on any of the images to see a bigger version):


There's a username and password which is sent to you in one of your letters from PD, so you enter them into the login screen:


Then you have access to the following items...

A summary of the progress, coming appointments and contacts:


Messages to and from your Customer Service Coordinator:


Documents, including letters, tender document, colour schedule, variations, progress claims and delays:

In addition, there are contact details for your Site Supervisor, and the names and contact details of those people involved with building your new pride and joy!

As the home is being built you will see progress photos of the house (I think most people will be taking plenty of their own...)